Privacy Policy

Effective Date: 16th May 2025

This Privacy Policy explains how RelayDesk, trading as Branch Agency Ltd, collects, uses, stores and protects personal data when you use our website or services.

RelayDesk is committed to protecting your privacy and handling your data transparently and in accordance with applicable laws, including the UK General Data Protection Regulation (UK GDPR).

RelayDesk is a product of Branch Agency Ltd, a company registered in England and Wales (Company No. 14336157, VAT GB442894076).

‍Registered Office:
Strawberry Fields Digital Hub
Euxton Lane
Chorley
England
PR7 1PS

You can contact us at support@relaydesk.ai with any questions about this policy or your data.

We may collect and process the following types of personal data:

When you use our website:

• IP address, browser type, and device information
• Pages visited and usage behaviour (via analytics tools)
• Contact form submissions and emails

We do not knowingly collect personal data from children under 16.

We use your personal data to:

• Provide and maintain our services
• Respond to enquiries or support requests
• Improve our platform and user experience
• Notify you of updates, improvements, or changes to the service
• Comply with legal obligations

We may use anonymised or aggregated data for service improvements and reporting. AI-generated responses are stored for quality control and performance evaluation, but are not used to train third-party models.

We rely on one or more of the following lawful bases to process your data:

• Your consent
• Performance of a contract
• Compliance with legal obligations
• Legitimate interests (such as improving our service or marketing to existing customers)

You can withdraw consent at any time by contacting us.

We only share your data with:

• Trusted service providers (e.g. cloud hosting, analytics, and infrastructure providers)
• Regulatory authorities, if required by law
• Subprocessors under GDPR-compliant data processing agreements

We do not sell your data or share it with third parties for advertising purposes.

Some data may be processed outside the UK, in which case we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs).

We retain personal data only as long as necessary:

• To provide services and support
• To comply with legal, accounting, or reporting requirements
• For up to 6 years where contract or legal obligations apply

You may request deletion of your data at any time.

You have rights under UK GDPR, including the right to:

• Access your data
• Correct inaccurate data
• Request deletion (“the right to be forgotten”)
• Restrict or object to processing
• Request data portability

To exercise your rights, email support@relaydesk.ai. We may ask you to verify your identity before fulfilling the request.

Our website uses cookies to enhance your experience and analyse site usage. You can manage your cookie preferences through your browser settings.

A separate Cookie Policy may be provided for full transparency.

We may update this Privacy Policy from time to time. Changes will be posted on this page and, where appropriate, notified by email.

If you have any concerns or complaints about how we handle your data, please contact us at: support@relaydesk.ai

RelayDesk T/A Branch Agency Ltd
Strawberry Fields Digital Hub
Euxton Lane, Chorley
England, PR7 1PS

If you're not satisfied, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.